FAQ

>FAQ
FAQ2017-01-30T16:14:40+00:00
Free Shipping2017-01-30T15:52:20+00:00

FREE SHIPPING!
on orders of $99 or more

If the items in your order which qualify for ‘Free Shipping’ total $99 or more, your order ships FREE!*

*Available only in the U.S.A., not including Hawaii and Alaska.

Returns2017-01-30T15:52:03+00:00
How do I return an item?

Return Policy

We want you to be fully satisfied with your purchases from Encounters Network. Most items can be returned within 30 days of when you receive them. See below for exceptions to the 30-day rule and for instructions on how to return certain types of items.

If the reason for your return is a result of our error, please contact us and we will give you shipping instructions. If it is not our error, we will not cover the cost of return shipping.

BOOKS & STUDY GUIDES are returnable for 30 days if unused and unmarked.

CDs & DVDs are returnable for 30 days and must be unopened. If the item is defective, it can be returned within 30 days with the original packaging. Defective items may be exchanged for the same title.

MP3 DOWNLOADS are not returnable after purchase.

Where to Send Returns:

Please enclose a copy of the packing slip* and mail all returns in the original packaging to:

Returns c/o Encounters Network
1030 Hunt Valley Circle
New Kensington, PA 15068

*Items returned without the packing slip enclosed may not be eligible for refunds or exchange.

Contact Us2017-01-30T15:52:31+00:00

How do I contact you?

Encounters Network
PO Box 1653
Franklin, TN 37065

Customer Service:

info@godencounters.com
Office 615-599-5552
Toll Free 1-877-200-1604

Have a specific question? Contact:

Products/Orders/Returns: cs@godencounters.com
Downloads/Classes: classes@godencounters.com
Billing/Donations: billing@godencounters.com

Guarantees2017-01-30T15:52:39+00:00

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy and will not sell your information or use it outside our own occasional email marketing.

We do utilize standard Google Analytics data collection as well as some of the following Advertising Features including:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • DoubleClick Platform integrations
  • Google Analytics Demographics and Interest Reporting

We have enabled Google Analytics to collect data about our traffic via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation. However, we do not merge personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature. All data collected is anonymous in nature and is used to make marketing decisions based upon demographics, etc.

If you wish to opt out of our Google Analytics data collection, please go https://tools.google.com/dlpage/gaoptout/ and install the Google Analytics Opt-out Browser Add-on and follow their instructions.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.